Marathon Help Desk Feature – Part 26

Marathon Help Desk Feature – Part 26

July 31, 2020 10:10 AM

Q: I started a new policy with Marathon on March 23, 2020, which I am financing for 6 months. I have since been laid off and don’t know how I will make my next month’s payment. What are my options at this time?

A: Thank you for contacting us. We are aware that the pandemic has left a number of our clients experiencing financial difficulties. No need to worry, we are in this together.

We have implemented our Helping Hand Program geared at providing financial assistance to our clients.  To apply, simply visit and fill out a quick questionnaire. Following your approval, we will pay up to 50% of your next monthly installment.

For further information, please contact us via


Q: I have imported a car and expect it to arrive in August. After clearing, hopefully within a week, I will need insurance.

Am I able to commence my policy using prior to the receipt of the vehicle?

A: We recommend that you seek insurance after you have received the clearance and Certificate of Fitness from the relevant Authorities.

However, allows you to insure your vehicle at a future date.


Q: I have recently shifted to a new address and changed my phone number, and would like to update the details in my policy accordingly. How best can I go about doing this?

A: You will be required to complete a Customer Information Form with this new information. Additionally, you are required to provide a copy of a current proof of address.


Shannon Samuda

Communications Officer

Marathon Insurance Brokers

Access Online