Marathon Help Desk Feature – Part 13

Marathon Help Desk Feature – Part 13

April 03, 2020 2:02 PM

Q: I just purchased my first car and I am really excited about having it insured! I have already selected my quote from the best choices offered. I must congratulate Marathon for this marvelous initiative. It was easy and convenient and the costs for the policy options for my vehicle were much lower than I expected. I think I am ready to pay for the policy I selected. What documents will I need to submit, as a first-time car owner?

A: Congratulations and welcome to the wonderful world of car ownership! Your car is a valuable asset. It will not only make your commute hassle free but it also opens a range of opportunities to enjoy the beauty of our island at your own convenience. We are happy that you enjoyed your experience.

If you are insuring Comprehensive or Third Party Fire & Theft, a valuation report on your vehicle is required as your premium will be calculated with this in mind. For a Third Party policy, you may need a mechanical report based on the age of the vehicle. The difference between both reports is simply that the valuation states the market value of the vehicle while the mechanical report does not.

There are various documents that you may need to submit once you have selected the insurance policy you wish to purchase.

The check list below covers the minimum policy requirements:

  • Vehicle Registration Certificate in your name
  • Certificate of Fitness
  • Proof of Address (utility bill, bank statement, signed letter from JP)
  • Driver’s License
  • Valuation Report or Mechanical Report

Please note that your policy may come into effect ahead of the submission of all the necessary documents. We will insure your vehicle for a period of seven days by issuing a temporary cover note which will allow you to drive while securing the outstanding paper work.

If you are still unsure, please call us at 876-929-1468. We will gladly answer any questions you may have.

We look forward to doing business with you.


Q: My policy is due for renewal soon but my car has engine problems and it will not be fixed in time. Will I be penalized for renewing after the expiration date?

A: We are so sorry that your vehicle is out of service and hope that the problem will be resolved soon.

At Marathon, we treasure our customers and serving you best is our priority.

You in fact have up to ONE (1) year after expiration to renew your policy without penalty. Renewal may be done using Simply log on to the portal and complete the process.

We recommend that you contact our Help Desk via email at or call us 876-929-1468, to speak with one of our certified agents who will happily assist you.


Shannon Samuda

Marathon Insurance Brokers

Communications Officer

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